COMPLAINTS PROCEDURE
Complaints Procedure:
Client concerns can usually be resolved by our customer support teams. Please contact your dedicated account manager or local client support hub in the first instance.
Alternatively contact us by email at [email protected]
You can write to us at:
Match Securities
4th Floor, Iconebene,
Rue de L’Institut,
Ebene, Mauritius, 80817
To help us investigate your complaint as quickly and efficiently as possible, please provide us with your name and address, a daytime telephone number on which we can contact you, and if contacting us in writing, your account details. Please provide a clear description of your complaint, and what you would like us to do to resolve it.
We will acknowledge receipt of your complaint within five business days, and we will endeavour to resolve your complaint within 28 days. However, from time to time, it may be necessary to carry out further investigation to ensure we resolve your complaint fully. If this occurs, we may require the maximum of eight weeks from the date of receipt of your complaint before we respond to you.
We will keep you updated on the progress of your complaint.
If you are dissatisfied with the result of our internal complaints procedure, you may be able to complain directly to the Financial Services Commission Mauritius. The Financial Services Commission can be contacted by telephone on 403 7000 and you can find further details on its website www.fscmauritius.org
