Match Securities Privacy Notice

Your privacy is of paramount importance to us. At Match Securities we protect personal data and confidentiality of the information and respect the privacy rights of our existing and prospective customers.

Match Securities collects data to operate effectively and provide you with a valuable service while ensuring that your needs are met.

This privacy notice explains what personal data we collect from you in connection with the provision of our products or services to you or from your use of our products and services, as well as through our interactions with you through our website or applications. This notice also outlines how the data that we collect is used.

Following the enactment of the General Data Protection Regulation (“GDPR”), Mauritius repealed its previous Data Protection Act 2004 and replaced it with the Data Protection Act (“DPA”) 2017. The DPA 2017, effective since January 2018, is fully aligned with the GDPR.

These laws require clear procedures for the collection and use of personal data in a responsible secure, fair and lawful manner by all data controllers and data processors. Match Securities shall handle data of its various stakeholders in line with the provisions of the Data Protection Act 2017 and ensure that appropriate safeguards are in place to mitigate any risks of breach of data and by the same token, comply with the European Union General Data Protection Regulation, wherever applicable.

Match Securities shall be guided by the DPA 2017 with regards to Data Protection matters.

Data Controller

This Privacy Notice applies to the data processing activities carried out by Match Securities who acts as a Data Controller of your personal information.

Match Securities is incorporated in Mauritius under the Business Company registration No. C21180090. Registered at address 4th Floor, Iconebene, Rue de L’Institut, Ebene, Mauritius, 80817. FSC License No – GB21026301

If you have any questions about this notice or wish to exercise your rights in relation to your personal information, please contact the Data Protection Officer:

What Type of Personal Data We Collect and How We Collect It?

The data we collect depends on the context of your interactions with us, the choices you make, including the products and services you use or wish to start using. The data we collect about you can include the following:

Name and contact data: We collect your full name, email address, personal postal address, phone number, and other similar contact data
Demographic data: We collect data about you such as your date and place of birth, gender, country, and preferred language.
Location data: For certain products and services, we collect imprecise data about your location that includes, for example, a location derived from your IP address.
Profession and employment details: We collect details of your employment and your source of income.
Government-issued photographic identification: We collect copies of passports, national ID cards, driving licenses and other acceptable forms of ID that contain photos.
Financial and tax information: We collect information about your income, assets and liabilities, balances of your accounts, trading and financial statements, bank details, tax identification numbers and other identification numbers used for tax purposes.
Trading information: We keep records of the products you trade with us and their performance.
Credentials: We collect passwords, password hints, and similar security information used for authentication and account access.
Content: We collect the content of all telephone conversations and electronic communications between us that result in placing and/or closing an order or a trade, including communications that are intended to result in placing and/or closing an order or a trade, irrespective of the outcome.

We collect the content of files and communications we receive from you, when necessary to provide you with the products and services you use or intend to use. This includes files and communications sent and received by us via Outlook, our Client Portal and by post.

We also gather the information you provide to us and the content of messages you send to us, such as feedback and service reviews you write, or questions and information you provide for customer support. When you contact us, such as for customer support, phone conversations or chat sessions with our business development team may be monitored and recorded.

You provide this data directly, such as when you apply for an account with Match Securities, sign up for a demo, request access to Multiterminal, fill in contact forms, inquire about Match Securities products and services, sign up for a webinar or to receive market research, analysis and reports, subscribe to news and updates, and in the course of customer service correspondence.

We may also collect your personal information through a refer a friend scheme or from publicly available sources.

We obtain some personal information through your use of our website or through the use of cookies and other tracking technologies on our website, in particular by recording which pages you browse on our website.

Cookies are small pieces of information sent by a web browser so it can later be read back from that browser. Cookies may be used on some pages of our Online Platform and website to provide users with a more customised browsing experience. For further detailed information about cookies and how you can control and delete them, please refer to the Cookies section on our website.

You have choices about the data we collect. When you are asked to provide personal data, you may decline. However, if you choose not to provide information that is necessary to fulfil your request for a specific product or service, we may not be able to provide you or the institution you represent with the requested product or service.

How we use your personal information?

Match Securities uses the data we collect for the following purposes:

We will process certain personal information about you or your directors, officers, beneficial owners (if applicable) or any other associated employees in order to carry out anti-money laundering and international terrorist financing checks and related actions which we consider appropriate to meet any legal obligations imposed on us relating to, or to pursue our legitimate interests in relation to the prevention of fraud and other forms of crime (money laundering, terrorist financing, bribery and corruption, tax evasion, cyber-crime) and to prevent the provision of financial and other services to persons who may be subject to economic or trade sanctions. We may also process your information to detect and prevent scalping, market abuse, or any other unethical trading in accordance with our existing policies and procedures.

We use the data to carry out analysis and monitoring that enable us to operate, fulfil our legal and regulatory responsibilities and obligations including regulatory and supervisory reporting, make informed decisions, and report on the performance of our business. This includes disputes/complaints handling and resolution, reporting tax related information to tax authorities, record retention for screening purposes, etc. to pursue our and in some circumstances our clients’ legitimate interests.

To monitor and record telephone conversations and electronic communication for investigation and fraud prevention purposes, for crime detection, prevention, investigation and prosecution, and to enforce or defend our rights, ourselves or through delegation of such responsibilities or rights to third parties in order to comply with a legal obligation imposed on us or to pursue our legitimate interests in relation to such matters or the processing in the public interest.

We use data we collect to communicate with you and personalize our communications with you. For example, we may contact you by phone or e-mail or other means in order to respond to your query we may receive via our website, e-mail, client portal, chat system or by phone.

To effectively communicate and deliver information to you, including marketing and promotional communications about products and services that may be of interest to you or the institution you represent. Where we send you these communications, we will either do so for the purposes of the legitimate interests pursued by us or with your consent.

For any processing that is necessary to perform a relevant contract with you, comply with our legal obligations and/or which is necessary for our legitimate interests as set out above and/or where processing is necessary for reasons of public interest.

Additionally, you can sign up for email subscriptions and choose whether you wish to receive promotional communications (daily and weekly reports, promotions, new product offerings, news and announcements, webinars) from Match Securities by email.

Disclosure of personal information

Your personal data will be treated as strictly confidential and as part of using it for the purposes set out above, we may share your personal information with:

Other companies within the Match Securities Group.
Vendors, service providers and specialist advisers who have been contracted to provide us with administrative, IT, financial, compliance, legal, regulatory, insurance, research or other services and who work on our behalf for the purposes described in this notice and may need access to personal data to provide those functions.
Introducing brokers with whom we have a mutual contractual relationship;
Anyone authorised by you

We may also disclose personal data to:

Security of Personal Data

Match Securities is committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorized access, use or disclosure. For example, we store the personal data you provide on computer systems that have limited access and are in controlled facilities. When we transmit highly confidential data electronically, we protect it through the use of encryption.

We train our employees who handle personal information to ensure confidentiality of personal data and privacy rights of individuals are respected at all times.

Data subject rights

The GDPR provides the following rights for you:

The right to be informed – If you ask us, we will provide you with various pieces of information about the data processing activities undertaken by us. This information is provided in this Privacy Notice.
The right of access – If you make a request, we will provide you with confirmation whether your personal information is being processed by us and a copy of that personal information. Should you wish to see your own collection data, request for information can be made by email compliance- [email protected]
The right to rectification – If the data we hold about you is inaccurate or incomplete you have the right to rectify it. If we have disclosed your information to others for the purposes described in this notice, we will inform them about the rectification where possible. If you ask us and where possible and lawful to do so, we will also let you know who we have disclosed your personal information to (the recipients).
The right to data erasure (the right to be forgotten) – You can ask us to delete or remove your personal information in certain circumstances such as where we no longer need it and we have no compelling reasons or legal basis for holding it or, where applicable, you withdraw your consent. Such request will be subject to any retention limits we are required to comply with in accordance with applicable laws and regulations. If we have shared your personal information with others, we will inform them about the erasure where possible. If you ask us and where possible and lawful to do so, we will also let you know who we have disclosed your personal information to (the recipients).
The right to restrict processing- In certain circumstances such as when you believe that the data we hold about you is inaccurate or object to us processing it you can restrict processing by asking us to suppress the processing of your personal information until the accuracy of it is verified. This will not stop us from storing your personal information though. We will inform you before we lift any restriction. If we have shared your personal information with others, we will let them know about the restriction where possible. If you ask us, where possible and lawful to do so, we will also tell you who we have shared your personal information with (the recipients).
The right to data portability – This allows you, in certain circumstances, to obtain personal information you have provided us with and move, copy or transfer it between service providers of your choice.
The right to object- You can ask us to stop processing your personal information and we will do so, if:

– Processing is based on our legitimate interests, except if we can demonstrate overriding compelling legitimate grounds to continue processing or the processing is for the establishment, exercise or defence of legal claims;

– Processing is for direct marketing; and

– Processing is for purposes of historical research and statistics

You can always choose whether you wish to receive promotional e-mails or telephone calls from Match Securities. You can also opt-out of (or unsubscribe from) receiving marketing emails at any time by clicking on the unsubscribe link at the bottom of the latest email you received from us.

Rights in relation to automated decision making and profiling – you have the right not to be subject to a decision when:

At Match Securities we do not make decisions about you based solely on an automated process without any human involvement including profiling (automated processing of personal data to evaluate certain things about you).

The right to lodge a complaint

If you have concerns or complaints about any aspects of our privacy practices, you can contact us by email to compliance- [email protected] and this will be investigated promptly by the Data Protection Officer.

If you are dissatisfied with our response to your complaint, you have the right to lodge a complaint with the Mauritius Data Protection Office